Horrible compliance service

This is ridiculous compliance issue! this is my first time using Zoom with only $1000 fund transfer. I used it for my personal transfer to my friend. Being long term customer with Paypal, i trusted their service thats why i chosen Zoom.

I have submitted my personal SSN, personal address and detail information before transaction. There is no sufficient evident but all personal judgement for the daniel. Its absolutely disappointed and surprised to find out the decision making for this company.

I would defiantly love to share with all of my friends and families about this. I answered the compliance questions through phone call, the agent questioned me like I was the criminal. I spoke to the manager, and she said the compliance verification could be done through email. The email arrived this morning and i was about to submit the requested documents: my ID and bank statement(???) and now the forth email denied my transaction for no reason of suspecting my first transaction is commercial.

Dont know who make the decision but quite disappointing for the service and will never return. Western union or any other international transfer service is better than Zoom.

CC 815 about Xoom Money Transfer, v4.4.2